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The Picker Long-Term-Care Program Healthcare in a Land of Peoplepower |
Frequently Asked QuestionsWhere are Picker Surveys available?Picker Surveys are internationally available. In the UK and throughout Europe (please contact Picker Institute Europe directly), However; if you require services in Switzerland or Germany , please contact our offices in those countries directly. For Picker Surveys in the United States and Canada, please contact National Research Corporation. In which countries does the Picker Institute provide patient-centered care surveys?Germany: Picker Institute Germany, Hamburg Switzerland: Picker Institute Switzerland, ZUG United Kingdom: Picker Institute Europe, Oxford * Note: Picker Institute Europe provides survey and research services throughout Europe* United States and Canada: National Research Corporation What is the mission of the Picker Institute, Inc.?The Picker Institute, Inc. sponsors research and education in the fields of patient- centered care, to support and cooperate with educational institutions, and other interested entities and persons. Picker Institute’ mission is to foster a broader understanding of the theoretical and practical implications of patient-centered care by approaching healthcare with a focus on the concerns of patients and other health care consumers. Predicated on the understanding that the Picker Institute is a world leader focusing on the measurement of patient’s experience and that the Institute is recognized as an important source of information, advice and support; the Board of Directors of the Picker Institute, Inc. support the advancement of the science through a variety of Programs, Awards and related research, each of which focuses entirely on fostering the continued improvement in healthcare from the patient’s perspective. How are Picker surveys created?Picker survey instruments are developed using a standard methodology that includes:
What do Picker surveys measure?The questionnaires we use ask patients to report on "what happened" to them rather than to rate how satisfied they were. Our research has shown that simple patient satisfaction questionnaires do not produce useful results. A much more valid approach is to ask patients to report in detail on their experiences. What topics are included in the patient surveys?Picker surveys cover eight dimensions of patients' experience:
What topics are included in the staff surveys?The staff surveys are designed to mirror the patient surveys. They cover approaches to addressing patients' concerns, co-ordination of care, information needs, physical comfort and discharge planning as well as whether staff have sufficient training, resources, time and support to provide high quality patient-centered care. Are the Picker surveys valid?Yes. The validity of the surveys is addressed throughout the whole development process to ensure that survey measurements correspond to some true or real value. The discriminant validity of our instruments is tested by the observed differences in problem scores between institutions. Are the Picker surveys reliable?Yes. The very nature of the face-to-face development process ensures consistency across respondents (ie the questions mean the same thing to every respondent). How well do patients remember what happened to them?Both the impact of treatment and the nature of the condition influence the ability to recall health events. Studies of memory have shown that the greater the impact of the event upon an individual, the more readily it is recalled. Other studies suggest that most people find it difficult to recall precise details such as minor symptoms or the number of times a specific event occurred. In addition, surveys that ask patients to rate their hospital experiences (i.e. poor to excellent) are known to be more sensitive to the amount of elapsed time between discharge and completion of the survey. Picker surveys facilitate recall by focusing on processes of care rather than ratings and do not require recall of precise details. What questionnaires have been developed?The Picker Institute has developed the following survey instruments:
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