For hospitals striving to make patient-centered care a hallmark of their service, nothing is as enlightening or as encouraging as hearing how it has already been done. The first Patient-Centered Care CEO Summit on Thursday, Oct. 23, 2008, following the annual Planetree conference and sponsored by Picker Institute, brought together nine hospital executives and healthcare researchers who have either met the challenge of establishing a truly patient-centered culture in their hospital or chronicled such a transformation. Each told the story of how their hospital achieved and is maintaining this goal and discussed some of the successful patient-centered strategies that have worked for them in an acute-care setting. The eight separate presentations can be viewed at www.pickerinstitute.org. Each education module is approximately 25 to 30 minutes long and preceded by an introduction of the speaker by Planetree president Susan Frampton.
- Welcome and introduction, Susan Frampton, PhD, president of Planetree
- “Prioritizing the Patient Experience,” Dr. Delos “Toby” Cosgrove, CEO of the Cleveland Clinic (Cleveland, Ohio)
- “Patient-Centered Care and Quality Excellence,” Marcia K. Hall, CEO of Sharp Coronado Hospital (Coronado, Calif.)
- “Driving and Sustaining Patient Satisfaction,” Richard A. Hachten II, president of Alegent Health (Omaha, Neb.)
- “Linking a Patient-Centered Approach to Quality Improvement and HCAHPS,” F. Nicholas Jacobs, CEO of Windber Medical Center (Windber, Pa.)
- “Connecting the Dots: Patient Satisfaction and Employee Engagement,” Patrick Charmel, CEO of Griffin Hospital (Derby, Conn.)
- “Profiles of High-Performing Patient- and Family-Centered Academic Medical Centers,” the late Charles Darby, former CAHPS project officer, Agency for Healthcare Research and Quality, and Dale Shaller, principal, Shaller Consulting, and managing director, National CAHPS Benchmarking Database
- Closing comments, Gail L. Warden, President Emeritus Henry Ford Health System (Detroit, Mich.), member, board of directors, Picker Institute
|
