Profiles of High-Performing Patient- and Family-Centered Academic Medical Centers

Project Summary:

This project produced six case study profiles documenting how academic medical centers have achieved high levels of patient- and family-centered care. Each profile provides real-world, operational examples of how core elements of patient- and family-centered care are brought to life in practice. A separate summary analysis provides an overview of key elements contributing to patient- and family-centered care across all six centers.

Click here for a brief introduction by primary investigator Dale Shaller.

Click here for a presentation of the “Profiles” report by Dale Shaller.

Click here for a presentation of the profile of the University of Pittsburgh Medical Center, one of the six academic center included in the “Profiles:” report, by Dr. Tony DiGioia.

The six profiles are available by clicking the links below:

• Vanderbilt Medical Center
• Harborview Medical Center
• University of Pittsburgh Medical Center
• Medical College of Georgia Health
• SUNY Upstate
• University of Colorado Hospital

Click here for the cross-site summary report:

Team:

Principal Investigator Dale Shaller, MPA, is the principal of Shaller Consulting, a health policy analysis and management consulting practice based in Stillwater, Minn. Shaller Consulting conducts research and provides education and technical assistance to support national, state and local health care coalitions, purchasing groups, and provider organizations in their efforts to measure and improve health care quality.

The late Charles Darby, an independent consultant based in Baltimore, Md., assisted organizations with the implementation and use of the CAHPS® suite of patient-experience surveys.  Mr. Darby was a former project officer at the Agency for Healthcare Research and Quality with responsibility for the direction of the CAHPS® project.